Refund Policy
Guidelines for returns, refunds, and cancellations
1. Eligibility for Refunds
Refunds are applicable only if the product received is damaged, defective, or incorrect. Requests must be raised within a specified time after delivery as mentioned in this policy.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Opened, used, or tampered products
- Limited edition, exclusive, or clearance items
- Pre-order items once shipped
- Gift cards and downloadable products
3. Refund Request Process
To request a refund, customers must contact our support team with valid order details and supporting images or videos, wherever required.
- Order ID / Invoice number
- Clear images or videos of the product issue
- Reason for refund request
4. Inspection & Approval
Once we receive your refund request, the product will be inspected. Refunds will be approved or rejected based on our quality checks.
5. Refund Method
Approved refunds will be processed to the original payment method used at the time of purchase. Processing times may vary depending on the payment provider.
6. Refund Timeline
Refunds are typically processed within 5–10 business days after approval. Bank processing times may vary beyond our control.
7. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (damaged or incorrect product).
8. Cancellation Policy
Orders can be cancelled only before they are shipped. Once shipped, cancellations are not permitted.
9. Partial Refunds
In certain situations, partial refunds may be granted based on the condition of the returned product or missing components.
10. Exchange Policy
Exchanges are subject to product availability and applicable only in cases of damaged or defective items.
11. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.
12. Contact Support
For refund-related queries, please contact our support team through our official communication channels.